Order terms

GENERAL ABOUT THE WEBSHOP
The products in the webshop are sold by I´M Nordic Eco Cosmetics 100% natural skin care (FO number: 2494071-8,
VAT registration number: FI24940718). The price of the products includes VAT. We reserve the right to change the price of the products and delivery options.
DELIVERIES
Your I´M Nordic Eco Cosmetics products are delivered by Post within 3-5 working days within Finland, EU 3-7 days and to other countries within 10-15 days. Shipments are picked up at the nearest post office.
If you have a package that has been delivered but not collected from Posten yet, you will always receive a reminder. If you do not pick up the package at all, a sum of €20 will be charged and the products will be returned to us.
COLLECTION OF GOODS FROM US
Your order can also be collected directly from us, by selecting "pick-up" as the delivery option at the checkout in the webshop. In these cases, no shipping costs are added. In the same way, products can also be returned directly to us. We should agree on these arrangements by e-mail.
PAYMENT
With us, you can use the following payment methods:​
 - Paypal 
- Bank/Credit card
- Google Pay
-ApplePay
​Once the payment has been registered, your products will be sent from our warehouse within 1-3 working days.​ 
RETURNS & EXCHANGES
When purchasing I`M Nordic Eco Cosmetics products, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase without reason within 14 days of receiving the ordered product(s). In order to be able to return a product/products, it is assumed that the product/products come back to us unused and in original condition, with all labels remaining and in the original packaging. The buyer is responsible for the product(s) until we have received the return delivery. Gift cards cannot be returned.
For exchanges and returns:
1. Pack the products to be returned, preferably in the same package they came in.

2. Contact us via e-mail at hello@imnordiceco.com
3. Return the package using the delivery service of your choice (the customer is responsible for the return costs) to the address below. Keep the receipt.

When you have returned your products, the amount will be refunded within 14 days to your  account number you notified us about, excluding shipping costs. Please note that the buyer himself is responsible for the return costs and pays these in connection with the package being returned to us. The package can also be left directly to us (address below). If you wish to exchange the item for another product, you can notify us by e-mail. Then no new delivery fee will be added and any price difference will be refunded to your account.

The products are returned to the following address:

I´M Nordic Eco Cosmetics
Kyrkvägen 4 Lok.2
68500 Kronoby
Finland

GIFT CARD

Our gift cards are valid for 1 year, if there is a printed date on the gift card/discount code, the specified date applies. If the gift card's validity period expires, the card is invalid and non-refundable. You cannot count on being able to use the gift card and credit receipt if the store ceases to exist, goes bankrupt or changes ownership. Gift cards cannot be returned.

 

PRODUCT WARRANTY AND REFUNDS

If the delivery is faulty or you receive a faulty product, you are obliged to notify us within 14 days by sending an e-mail to hello@imnordiceco.com. After we receive your notification that something has gone wrong, we investigate and find a solution to the problem together.

I´M Nordic Eco Cosmetics is not responsible for delays caused by strikes etc

CHANGES TO THE TERMS OF DELIVERY

We reserve the right to change the terms of delivery. You as a customer should familiarize yourself with the delivery conditions that apply at the time when the order is placed.

GOVERNING LAW AND RESOLUTION OF DISPUTES

Finnish law applies to the contractual relationship between I´M Nordic Eco Cosmetics and the customer. If a possible dispute about the trade agreement cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before the matter is taken to the consumer dispute board, the consumer must contact the consumer advisory service (www.kuluttajaneuvonta.fi).