- Bank/Credit card
- Google Pay
1. Pack the products to be returned, preferably in the same package they came in.
2. Contact us via e-mail at firstname.lastname@example.org
3. Return the package using the delivery service of your choice (the customer is responsible for the return costs) to the address below. Keep the receipt.
When you have returned your products, the amount will be refunded within 14 days to your account number you notified us about, excluding shipping costs. Please note that the buyer himself is responsible for the return costs and pays these in connection with the package being returned to us. The package can also be left directly to us (address below). If you wish to exchange the item for another product, you can notify us by e-mail. Then no new delivery fee will be added and any price difference will be refunded to your account.
The products are returned to the following address:
I´M Nordic Eco Cosmetics
Kyrkvägen 4 Lok.2
Our gift cards are valid for 1 year, if there is a printed date on the gift card/discount code, the specified date applies. If the gift card's validity period expires, the card is invalid and non-refundable. You cannot count on being able to use the gift card and credit receipt if the store ceases to exist, goes bankrupt or changes ownership. Gift cards cannot be returned.
PRODUCT WARRANTY AND REFUNDS
If the delivery is faulty or you receive a faulty product, you are obliged to notify us within 14 days by sending an e-mail to email@example.com. After we receive your notification that something has gone wrong, we investigate and find a solution to the problem together.
I´M Nordic Eco Cosmetics is not responsible for delays caused by strikes etc
CHANGES TO THE TERMS OF DELIVERY
We reserve the right to change the terms of delivery. You as a customer should familiarize yourself with the delivery conditions that apply at the time when the order is placed.
GOVERNING LAW AND RESOLUTION OF DISPUTES
Finnish law applies to the contractual relationship between I´M Nordic Eco Cosmetics and the customer. If a possible dispute about the trade agreement cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before the matter is taken to the consumer dispute board, the consumer must contact the consumer advisory service (www.kuluttajaneuvonta.fi).